At SalvusEstore.com, we strive to ensure customer satisfaction with every purchase. If you are not completely happy with your order, our hassle-free return and exchange policy makes it easy to request a return or exchange.

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Eligibility for Returns

• You can initiate a return within 4 days of receiving your order.

• The product must be unused, undamaged, and in its original packaging, along with all tags, accessories, and original materials.

• For damaged, defective, missing, or incorrect items, a clear unboxing video may be required as proof. The video should show the package and product condition clearly from the time of opening.

• Certain items, such as perishable goods, personal-care products, and customized items, may not be eligible for returns.

• Products that have been used, altered, damaged after delivery, or returned without the required accessories may not be accepted.

 

How to Initiate a Return

1. Contact our support team at salvusestore@gmail.com / +91-9713099668 with your order details.

2. Our team will review your request and provide return authorization and further instructions.

3. Pack the item securely in its original packaging and ship it according to the return instructions provided by our team.

 

Refunds & Exchanges

• Once we receive and inspect the returned item, your refund or exchange will be processed within 3–5 business days.

• Approved refunds will be issued to the original payment method used for the order.

• Exchanges are available for eligible damaged, defective, missing, or incorrect products, subject to product availability.

• If you choose an exchange, the replacement item will be shipped after the returned product has been received and approved.

 

Return Shipping Costs

• If the return is due to a damaged, defective, missing, or incorrect item, SalvusEstore will cover the applicable return shipping cost.

• For other eligible returns, the customer may be responsible for the applicable return shipping charges.

 

Important Note

For damaged, defective, missing, or incorrect products, customers are advised to record a continuous unboxing video showing the package label and the product condition clearly. Claims may require sufficient proof for verification.

 

Need Help?

For any questions or assistance regarding your return or exchange, please contact our support team:

Email: salvusestore@gmail.com
Phone / WhatsApp: +91-9713099668

We're here to help!