At SalvusEstore.com, we understand that plans may change. We provide customers with a simple cancellation process, subject to the conditions mentioned below.

Order Cancellation Window

• You may request cancellation of your order within 24 hours of placing the order.

• To request cancellation, please contact our customer support team as soon as possible with your order number and registered contact details.

• Cancellation requests are subject to the order's processing status.

After 24 Hours

• After the 24-hour cancellation window, the order may have already been processed, packed, or dispatched.

• Once an order has been dispatched, it cannot be cancelled through our cancellation process.

• If the order is no longer eligible for cancellation, you may refer to our Return & Exchange Policy, where applicable.

Refunds for Cancelled Orders

• If a cancellation request is made within the eligible cancellation period and the order has not been dispatched, we will initiate a refund for the eligible amount to the original payment method.

• Refund processing times may vary depending on the payment method and payment service provider.

• Refunds are generally processed within 3–5 business days after cancellation approval, although the time taken for the amount to appear in your account may vary.

Custom or Personalized Orders

• Custom, personalized, or specially prepared orders may not be eligible for cancellation once processing or preparation has started.

• Any applicable cancellation conditions for such products will be communicated where necessary.

Important Notes

• Cancellation requests should be made as early as possible to avoid the order being processed or dispatched.

• We cannot guarantee cancellation requests received after an order has entered the packing or dispatch process.

• Any refund will be subject to the applicable payment, order, and refund conditions.

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Need Help?

For cancellation-related queries or assistance, please contact our customer support team:

Email: salvusestore@gmail.com
Phone / WhatsApp: +91-9713099668

We're here to help!